Refund And Return

At Petals & Metals, we understand that sometimes a product may not meet your expectations or may not be the perfect fit for you. That's why we have a hassle-free return and refund policy in place to ensure your satisfaction.


If you are not completely satisfied with your purchase, you can return the item within 14 days of delivery. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.


If you would like to exchange your item for a different size, color, or style, please contact our customer service team. They will assist you in the exchange process and provide you with further instructions.

Non-Returnable Items:

Some items are non-returnable for hygiene reasons or if they have been customized or personalized. These items include earrings, intimate apparel, and engraved or monogrammed products. Please make sure to check the product description before making a purchase.

Shipping Costs:

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Lost or Damaged Items:

If your item arrives damaged or gets lost in transit, please contact our customer service team immediately. We will work with you to resolve the issue and ensure that you receive a replacement or a refund.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team. They are available to assist you and provide you with the necessary support.

Please note that this return and refund policy applies only to purchases made through our PetalsMetals website. If you have made a purchase through a third-party retailer, please refer to their return and refund policy.